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Privacy Policy


Docterz Health-Tech Labs Pvt Ltd built the Patient app as a Commercial app. This SERVICE is provided by Docterz Health-Tech Labs Pvt Ltd and is intended for use as is.

This page is used to inform visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible to Patients unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Personal Information, Contact list, Videos, Images, and Device details such as Android Device Id. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

1. At Docterz Health-Tech Labs Private Limited (hereinafter referred to as the "Company"), we recognize that privacy is important. The Policy applies to the Services availed through this website or mobile applications provided by the Company.


2. Information we collect and how we use it:


We offer a number of services that do not require you to register for an account or provide any personal information to us. In order to provide our full range of services, we may collect the following types of information:


1. Information you provide:


1.1. When you sign up for full range web-based services or mobile applications, we ask you for personal information such as first name, last name, email, mobile number etc. Once you register with the Company and sign in to our services, you are not anonymous to us. You will provide with a login id and password to login to the web-based services or mobile applications.


1.1. Also during registration, you will be requested to register your mobile phone and email to receive text messages, notifications, and other services related intimation. You must also provide the validation code that the Company sends to your mobile phone or email to ensure that your mobile or email you are registering does belongs to you.


2. Other Information:


2.1. The Company may also automatically receive and record information on our server logs from your browser including your IP addresses, the Company cookie information and the page you requested.


1.2. Your mobile or email may be used to associate, identify and track content you upload as belonging to you. The Company may use the information to manage or improve our web-based services or the mobile applications, track usage and to protect the rights or property of our users and of others.


1.3. The Company cookies: When you visit the Company's website or app, we send one or more cookies - a small file containing a string of characters - to your computer/mobile that uniquely identifies your browser/computer/mobile/other devices. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services may not function properly if your cookies are disabled.


1.4. Log information: When you use the Company services, our servers automatically record information that your browser sends whenever you visit our website or log in for availing our web-based services or the mobile applications. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser/computer/mobile/other device.


2.2. User communications: When you send email or other communication to the Company, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.


3. The Company collects the above information, which include the sensitive personal data or information, from the users, including registered users, of our website or the mobile applications for providing the Services to users, including registered users, and other purposes as mentioned below :


3.1. auditing, research and analysis in order to maintain, protect and improve our services;ensuring the technical functioning of our Company;developing new services; and offering new services.


1. The Company will not retain that the information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under the Terms of Use or any other law for the time being in force.


Links: The Company may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.


3. Other website: This Privacy Policy applies to this website and mobile applications provided by the Company. To provide better services to you, we connect to other sites, over which we do not exercise control. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you and you are subject to their privacy policy.


1. Choices for personal information:


1.1. When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose other than those described in this Policy and/or in the specific service notices, then we will ask for your consent prior to such use.


1.2. If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.


1.1. You can decline to submit personal information to any of our services, in that case the Company may not be able to provide those services to you.


2. Information sharing:


2.1. We require your opt-in consent for the sharing of any sensitive personal information.


2.2. We provide the information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy.


2.3. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable Governmental request, (b) enforce applicable Terms of Service or the Agreements entered between the Company and its Clients, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of the Company, its users or the public as required or permitted by law.


2.4. If the Company becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide intimate you before personal information is transferred and becomes subject to a different privacy policy.


2.5. We may share with third parties certain pieces of aggregated, non-personal information, for example, how many users clicked on a particular advertisement. Such information does not identify you individually.


2.6. We may disclose the sensitive personal data or information:


2.6.1. to any person, if such disclose is required for a lawful purpose connected with a function or activity of the Company.


2.6.2. where the disclosure is necessary for compliance of a legal obligations of Company.


1.7. We have to disclose the sensitive personal data or information with Government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.


6. Information security:


2.7. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.


1.2. We restrict access to personal information to the Company's employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.


3. Data integrity:


The Company processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current but it will depend on data provided by you and your Doctors.


8. Accessing and updating personal information:


When you use the Company's services, we make good faith efforts to provide you with access to your health related information. In case of updating or correcting your health related information, you need to contact your Doctor.


9. Enforcement:


The Company regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or the Company's treatment of personal information by contacting us by writing to us at (Email id). When we receive formal written complaints at this address, it is the Company's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between the Company and an individual.


10. Changes in this policy:


3.1. Please note that this Privacy Policy may change from time to time. We expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior version of this Privacy Policy in an archive for your review.


3.2. If you have any additional questions or concerns about this Policy, please feel free to contact us by writing to us at (email).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 01-09-2022

Contact Us


If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

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